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Terms and Conditions

Terms and Conditions
19/05/2020


  1. General Terms


The visitor / user of the pages of this website www.giannopoulos.shop, (hereinafter "Website") gives his consent to the following terms of use, which apply to all content, pages, graphics, images, photos and the files contained on the Website. Therefore, he must read these terms carefully before visiting or using the pages and services of the Website. If he does not agree, then he must not use the content of the Website. The visitor / user is requested to check the content of the specific pages for possible changes. Continuing to visit / use the Website even after any changes means the unconditional acceptance of these terms by the visitor / user.

Www.giannopoulos.shop, is an officially approved online store for wholesale and retail sale of products through the Internet of the company under the name "GIANNOPOULOS BROS SA", based in Thessaloniki, Ermou street, no. 9 T.K. 54625 with Α.Φ.Μ. 095041077 and competent the Tax Office. FAE THESSALONIKI. Www.giannopoulos.shop, (hereinafter: the "Online Store") reserves the right to change the content of the Online Store www.giannopoulos.shop, at any time without informing users.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store www.giannopoulos.shop ,.

Make sure you agree to the following terms and conditions because your transaction with us through the above website is governed by the following terms and your transaction with us implies acceptance of these terms.

These terms relate and govern exclusively the relations of the company "GIANNOPOULOS BROS SA" (hereinafter: "the Company"), with the natural or legal persons registered in www.giannopoulos.shop, (hereinafter "the Users"). Registered at www. www.giannopoulos.shop, Users simultaneously unconditionally accept these General Terms of Use and the Distance Selling Agreement - Wholesale / Retail (available at www.giannopoulos.shop/terms)

The Company has the right to modify and renew the General Terms of Use and this Distance Selling Agreement - Wholesale / Retail at any time, unilaterally, without notice, in accordance with its needs and trading habits, but is obliged to disclose such modifications / renewals to Users through the website of this online store www.giannopoulos.shop.


In case any User does not agree with the new terms, he has the right to request its deletion from www.giannopoulos.shop during the procedure set out below. All terms of this distance selling contract are deemed to be essential.


Information provided & Products


The company is committed to the completeness and validity of the information provided on the website of www.giannopoulos.shop, both in terms of the existence of the characteristics described for each product it has, as well as the accuracy of the information regarding the provided, from its online store, services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of operation of the Online Store due to force majeure.


Limitation of Liability


The company can provide no guarantee for the availability of the products, but guarantees the timely information of the customers about their non-availability.

The company is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.

Under any circumstances, including the case of negligence, the Website is not responsible for any kind of damage suffered by the visitor / user of the pages, services, products, options and contents of the Website which he proceeds on his own initiative and with the knowledge of the terms of this and / or the on-line sale agreement and / or electronic payment (provided it is made directly on the Website).

The products and / or services and in general the content of the Website are provided "as is" without any warranty expressed or implied in any way. To the fullest extent and in accordance with the law, the Website denies all warranties expressed or implied, including, but not limited to, those which imply marketability and suitability for a particular purpose.

Also, the Website does not guarantee that the same or any other related site or the "servers" through which they are made available to you, are provided to you without "viruses" or other harmful components.

The Website does not warrant that the pages, products, services, options and contents will be provided without interruption, without errors and that errors will be corrected. Also, the Website does not guarantee that the same or any other related site or the "servers" through which they are made available to you, are provided to you without "viruses" or other harmful components. The Website does not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the visitor / user and in no case the Website.

It is clarified that the content of the Website is commercial and not informative, and therefore users can not base any of their behavior on the information contained therein, and the Website assumes no responsibility in the event that any of the information included on the Website prove to be inaccurate.

Especially for issues related to the properties, description, use, price, etc. of the products offered for sale, the visitors / users of the Website must contact the Website and are fully committed to the sales contract that they are asked to conclude / consent during the process. execution of the order.

The Website is not responsible for the views / opinions / positions / messages / publications of third parties wherever they are expressed on the Website. The Website is not responsible for the content of the messages sent. The messages represent their sender and not necessarily the opinion of the people and contributors of the Website or other users. Any user who believes that they are affected either personally or at a general level can contact the administrators of the Website and express their complaints in the contact details below.

The Website in the context of its transactions from the online store is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, non-execution or delay in execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs based on the observed data about the availability or not of the interested customer, in which case even in this case it does not bear any further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the Website liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the online store or a third party due to reasons related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any unauthorized interference of third parties in products and / or services and / or information available through it.


Newsletters

The newsletter may only be sent from the Website to subscribers who have chosen to receive a newsletter and is fully technically compatible with the mail regulations and the new GDPR regulation. The Website provides the subscribers / visitors / users of the Newsletter service with the possibility to be deleted from the list of recipients. The registration and deletion in the newsletter is done through a process of authentication of the subscriber's email address (opt-in, opt-out).

The e-mails of the subscribers / visitors / users of the Newsletter service are used exclusively for this purpose and for no other purpose. When a subscriber chooses to unsubscribe from the recipient lists, then his email is permanently deleted.

The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of the Website and are therefore protected by the relevant provisions of Greek law and international conventions. The Website reserves the right not to register a person in the recipient lists or to delete him from them.


Intellectual property rights

This website is the official online store of wholesale and retail of the societe anonyme with the name "AFOI GIANNOPOULOI SA", including the distinctive titles, marks, images, graphics, photos, drawings, texts, etc. are its intellectual property and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording & mechanical reproduction, distribution, transfer, processing, resale, creation of a work of production or misleading the public about the actual provider of the content of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of the company "GIANNOPOULOS BROS SA". The names, images, logos and insignia that represent the online store with the trademark 224876 or third parties and their products or services, are exclusive trademarks of "GIANNOPOULOS BROS SA". or third parties protected by the relevant trademark laws and Community & international law. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.


Personal Data Protection

The management and protection of the personal data of the visitor / user of the Website is subject to the terms hereof, to the Privacy Policy (GDPR) that you will find on our Website (www.giannopoulos.shop/privacy), as well as to the national , Community and international law concerning the protection of the individual with regard to the management of personal data, as applicable.

Any possible future relevant regulation will be the subject of this. In any case, the Website reserves the right to change the terms of protection of personal data, in accordance with the applicable legal framework.




Links to other sites / suppliers / manufacturers / Affiliates / Affiliates

The Website does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which it links through "links", hyperlinks or banner ads. Therefore, for any problem that occurs during their visit / use, you must go directly to the respective web sites and pages, which have the relevant responsibility for the provision of their services. The Website should in no way be construed as endorsing or accepting the content or services of the web sites and pages to which it refers or that it links to them in any other way.

The visitor / user of the Website expressly accepts that any reference and / or referral to third parties (such as "suppliers", "manufacturers", "partners") etc. does not imply any explicit or indirect acceptance / prompting or commitment of the Website, nor to any offer of sale or provision of a service or commitment of the Website for an agreement to provide any service related to them. The Website is in no way committed to any provision of services by or to third parties and does not act as a direct or indirect seller or reseller of services they offer or invites visitors / users to enter into any contract with them.



User Obligations

Users agree and undertake not to use the online store under the trademark www.giannopoulos.shop, send by e-mail, or post in any other way any content that is illegal for any reason, causing unlawful infringement and damage to the Company or to any third party whether it infringes the confidentiality or confidentiality of any person or in any way may cause any form of damage to the software store's software platform or users' computers by installing any form of malicious software. This paragraph also obliges users not to send product promotional emails, which may cause inconvenience to third parties. In this case, the Company disclaims any responsibility for the inconvenience or any kind of damage that may be caused to third parties due to improper use of this service.


Secure Transactions

The Company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Online store www.giannopoulos.shop is achieved by the following methods:


WE INFORM YOU THAT FOR ON-LINE PAYMENTS BY CREDIT CARDS THE WEBSITE COOPERATES WITH THE BANK

YOUR CREDIT CARD DETAILS ARE NOT NOTIFIED TO US BECAUSE OUR AUTOMATIC TRANSACTIONS ARE CARRIED OUT THROUGH THE BANKING SYSTEM AT THE BANK.

THERE AND ONLY THERE ARE YOUR CARD DETAILS REGISTERED.

THIS ENSURES YOU ABSOLUTE SECURITY IN YOUR TRANSACTIONS WHEN YOU BUY WITH CREDIT / DEBT CARD FROM www.giannopoulos.shop.



User Registration

The information required for the registration of the User, depending on whether he chooses to register as a user of the online store wholesale or retail is the following:

1. Name


2. Surname


3. Address


4. T.K


5. City


6. Country


7. Company Name


8. Business Headquarters


9. Business Activity



10. Contact telephone


11. E-mail


12. Personal Security Code (password)


13. Confirmation of Personal Security Code (password)


By entering the User details in the relevant registration form of the Website, the Company will identify the User and cross-check his details, at which time the User will receive within 24 hours a confirmation email of his registration which will include a relevant activation link of the account. of.


Customer Identification


Your e-mail and the Personal Security Code (password) are used for your identification, data which, every time they are registered by the User, provide access to his personal data with absolute security.

The User is given the opportunity to change the Personal Security Code (password) as often as you wish. The only one who has access to your data is the User through the above codes, and the User is solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage. The user must immediately notify the Company, otherwise the Website is not responsible for the use of the secret code by an unauthorized person. Users are advised, for security reasons, to change their password at regular intervals and to avoid using the same and easily traceable codes (eg date of birth).

In case the User forgets the Personal Security Code (password) that he has set, he can re-define it with a relevant request in the provided field of the Website. The change or redefinition of a Personal Security Code (password) is done through the e-mail address that the User has filled in when registering on the Website.





Confidentiality of Transactions

Confidentiality is taken for granted. All information transmitted by the User to the online store www.giannopoulos.shop, is confidential and the Company has taken all necessary measures to use them only to the extent that it is deemed necessary in the context of the services provided.


Applicable law and other terms

The Website reserves the right to unilaterally modify the content of all terms of use without notice. For this reason, the visitor / user of the Website must visit them frequently to be informed about it. The above terms and conditions of use of the Website, the sales contracts (on line sale agreement) as well as any modification, change or alteration are governed by and supplemented by Greek law, European Union law and relevant international treaties governing matters relating to e-commerce as well as distance selling. Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from the present, without in any way affecting the validity of the other terms.

This constitutes the entire agreement between the Website and the visitor / user of its pages and binds only them. The on sale sale agreement located on the Website concerns the orders / purchases and payments on the Website and operates in addition to the present. No modification of these terms will be considered and will not form part of these agreements unless it has been formulated in writing and incorporated into them. Competent courts for the resolution of any disputes arising from the visit / use of the pages of the Website become the courts of Thessaloniki in accordance with Greek law.

For any communication to the Website please send an email to [email protected] Also if you have any problems with the content of the Website relating to legal or ethical matters, in particular as regards its reproduction and use of intellectual property rights, please notify us at [email protected].


2. TERMS OF THE DISTANCE SALE CONTRACT - WHOLESALE WEBSITE www.giannopoulos.shop


Www.giannopoulos.shop, is an officially approved online store for the sale of products through the Internet of the company under the name "GIANNOPOULOS BROS SA", based in Thessaloniki, Ermou street, no. 9 T.K. 54625 with Α.Φ.Μ. 095041077 and competent the Tax Office. FAE THESSALONIKI. Www.giannopoulos.shop, (hereinafter: "The Website") reserves the right to change the content of the Online Store www.giannopoulos.shop at any time without informing users.


These terms relate and govern exclusively the relations of the company "GIANNOPOULOS BROS SA" (hereinafter: "the Company"), with the natural or legal persons registered in www.giannopoulos.shop (hereinafter "the Users"). By registering at www.giannopoulos.shop, Users simultaneously unconditionally accept the General Terms of Use (available at www.giannopoulos.shop/link) and this Distance Selling Agreement - Wholesale.

The acceptance of the present Terms and Agreements is valid for every transaction with the company and the sale of goods offered through the Website for the present and for the future and concern the wholesale users. This contract is addressed exclusively to traders and trading companies, since its object is, as mentioned above, the wholesale sale of goods. For this reason, the provisions of Articles 2 and 3 of the Code apply, where the wholesale sale is defined as the sale of goods and the provision of services to another trader and to the persons in paragraphs 3 and 4 of Article 2 of this Code, for the exercise of the profession. the sale of goods and the provision of services outside the country, as well as the sale of an import right.

The Company has the right to modify and renew the General Terms of Use and this Distance-Wholesale Contract at any time, unilaterally, without notice, but is obliged to notify such modifications / renewals to the Wholesale Users by e-mail. In case any User does not agree with the new terms, he has the right to request its deletion from www.giannopoulos.shop during the procedure defined (article 2) below. All terms of this distance selling contract are deemed to be essential.


Article 1. Implementation

This Agreement covers exclusively any sale of products through the website www.giannopoulos.shop. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the terms expressed herein, without exception. If a user does not agree with these terms, he must abstain from using the online store and from any transaction with it. Sending your order means acceptance of this contract and all its terms.


Article 2. User Registration Procedure on the Website

Registration on the Website is allowed only (a) to natural or legal persons (b) who have full legal capacity, (c) have a postal address in Greece or abroad and (d) have an e-mail address, (e) have a valid and active commercial VAT number. It is also expressly prohibited to register on the Website in companies or individual companies whose registration has for any reason been interrupted and / or deleted.


Each User expressly declares and guarantees that at the time of his registration on the Website he provides complete, accurate and true information about his company or individual business, the registered office of his company or individual business and the tax data (Tax Identification Number etc.) and, that it has the required legal requirements as well as the necessary ability to understand these Terms and Conditions to register on the Website. The Company does not recognize and is not bound by any use of the Website by Users who do not meet any of the above conditions.

At the beginning of the registration the Users will have to fill in their commercial TIN and if it is valid and active then they will be able to register by filling in the special electronic form available on the Website with the necessary condition the completion of the mandatory fields without which it is not possible the completion of the registration process. The registration is free of charge. Among other details, each User is asked to set his / her access details, which consist of his / her e-mail and a Personal Security Code (password). The User is obliged to keep secret the Personal Security Code (password) that he has for his access to the Website and not to give it and / or notify to any third parties. The User is solely responsible for the maintenance and confidentiality of his access to the Website and, therefore, is solely responsible and accountable for any activity, liability, claim, cost, and / or expense, even of a legal nature, related to any use, unlawful or not, of his access data.

The Company reserves the right to terminate and / or delete the User registration from the Website, at any time, without prior notice, if it finds any action that makes it inappropriate, problematic and / or impossible, to maintain the User registration on the Website as , indicative and not restrictive, mention the fraudulent interference in the operation of the Website, the provision of inaccurate personal information, the use of access data for illegal or fraudulent purposes, the violation of any of these Terms and Conditions and the General Terms of Use. In case of termination and / or deletion of the registration from the Website, the User will be prohibited from creating a new registration with personal data related to the account that was terminated or deleted by the Company.

Each User reserves the right at any time, without prior notice, to request deletion from the Website by sending an email (e-mail) to the Website. Deleting the registration from the Website implies the cessation of the User access details and therefore it will automatically be impossible to further access the Website for the User through these details. In case the User wishes to re-register on the Website, he must follow a new registration procedure as defined in these Terms.


Article 3 Description of Order Procedure - Order Cancellation

Wholesale visitors / users select specific products / product codes from the product catalog or product search and place them in the Shopping Cart.

Orders are archived electronically and users can, if they wish, be informed of the content of their order.


The use of the Website is the sole responsibility of the User / Wholesale Visitor.


Then they select from the Shopping Cart the products they finally want to order / delete.


Then they fill in the special form that displays the details of the order, such as the method of payment, the method, the address, their tax details and any comments of the order.

They inspect the overall picture of the order, accept the terms of sale from a distance and give, by clicking on the field "I accept", the final order (only then the order is completed.) In each step of the above and to correct errors before the relevant correction options are offered for the assignment of the order.

Then, after the acceptance of the order, it is sent to the e-mail address (e-mail) of the user who has already registered, information receipt of the order (order number) and confirmation of the ordered items / products, the invoicing address and the method of payment, the total amount of the order etc.

The delivery time of the products varies depending on the availability and the delivery method chosen by the users. The receipt period will also be determined according to the stock of the Company's warehouse.

Although the company makes every effort to ensure that all items are available in its warehouses, there is a possibility that some of them may be out of stock / temporarily unavailable or that their manufacturer / supplier has indefinitely ceased production and disposal. Although the company makes every effort to ensure that all items are available in its warehouses, there is a possibility that some of them may be out of stock / temporarily unavailable or that their manufacturer / supplier has indefinitely ceased production and disposal.

Order cancellation

From the moment the order is paid by the customer, only then will the process of collecting and sending the products to the customer begin. In this case, ie from the moment of payment of the order by the customer until the date of delivery of the products, the customer will not be given the opportunity to cancel this order.

Article 4 Shopping Cart - Wish List

Every visitor / user has the right to maintain a shopping cart in which he can store the products he wishes to order. The "Visitor Shopping Cart" allows the visitor to store his products in a temporary shopping cart. When the visitor leaves the Website, he will empty his shopping cart as well as the Wishlist.



Article 5 Product Description

The control of the technical information provided and the suitability of the items / products ordered is the sole responsibility of the wholesale user who uses the Website. The Website does not bear any responsibility for any incompatibilities of the products with other products. The Website makes every effort to present with the greatest accuracy the products available from it and their essential characteristics. The Website has also made every effort to accurately display the true colors of the products when they appear on the Website. However, the company is not responsible and does not guarantee the absolute accuracy of the display of product colors on the computer screen of users, as it depends on the characteristics of each screen and computer.

The Website will only be liable for defects in the products available to wholesale customers. All products are shipped packaged. However, in case a defective or poor quality product is found in the delivered quantities, the Website informs you that the Company is only responsible for its replacement and not for the refund.

Article 6 Limitation of Liability

Under any circumstances, including the case of negligence, the Website is not responsible for any kind of damage suffered by the visitor / user of the pages, services, products, options and contents of the Website which he proceeds on his own initiative and knowing the terms of this and / or the Distance Sale Agreement - Wholesale (on-line sale agreement) and / or electronic payment (provided that it is done directly on the Website).

The products and / or services and in general the content of the Website are provided "as is" without any warranty expressed or implied in any way. To the fullest extent and in accordance with the law, the Website denies all warranties expressed or implied, including, but not limited to, those which imply marketability and suitability for a particular purpose.

The Website does not warrant that the pages, products, services, options and contents will be provided without interruption, without errors and that errors will be corrected.

Also the Website does not guarantee that the same or any other related site or the servers "servers" through which they are made available to visitors / users, are provided without "viruses" or other harmful components.

Also the Website does not guarantee that the same or any other related site or the servers "servers" through which they are made available to visitors / users, are provided without "viruses" or other harmful components.

The cost of any corrections or services is borne by the wholesale visitor / user and in no case the Website.



It is clarified that the content of the Website is commercial and not informative, and therefore users cannot base any of their behavior on the information contained therein, and the Website assumes no responsibility in the event that any of the information included on the Website prove to be inaccurate.

Especially for issues related to the properties, description, use, price, etc. of the products offered for sale, the visitors / wholesale users of the Website must contact the Website and are fully committed to the sales contract they are asked to conclude / consent to. order execution process.

The Website is not responsible for the views / opinions / positions / messages / publications of third parties wherever they are expressed on the Website. The Website is not responsible for the content of the messages sent. The messages represent their sender and not necessarily the opinion of the people and contributors of the Website or other users. Any user who believes that they are affected either personally or at a general level can contact the Administrators of the Website and express their complaints in the contact details of the Website.


For the security of transactions, in case a product presents an unusually low price, without any special indication justifying it, wholesale users are requested to contact the Website before ordering this product. The cost of any corrections or services is borne by the wholesale user / visitor and in no case the Website.


Article 7 Copyright

That also applies to the General Terms of Use (link) of the Website.


Article 8 Protection of Personal Data


That also applies to the Personal Data Protection Policy (link) of the Website.


Article 9 Withdrawal - Returns of Products

Wholesale users have the right to return the products, free of charge and without justification, within an exclusive period of 7 (seven) calendar days from the date they will receive the products with their charge in all cases in which the order is executed incorrectly, ie in case delivery of items other than those ordered by item or quantity or in the event that at the time of delivery the items are damaged, in whole or in part, or in the event that any of the items are found to be defective.

In this case, the wholesale user must either not accept the receipt of the products from the beginning, or request their return, after consultation with the Company and by sending the returned product to the address of the company "GIANNOPOULOS BROS SA". with accompanying signed letter from the user.

The above return arrangement only applies to products that have a problem and not the entire order. The information-consultation regarding all the above problems should be done in writing via the email address [email protected] with specific information about the codes and the return quantities, as well as the way and time of their return.

In case (a), the wholesale user is charged only the direct cost of returning the products. Returns are only accepted if the returned products are in the same condition in which they were received by the user, ie their packaging has not been unsealed or tampered with and in any case should not have been used and their packaging should be the same. accompanying the product (including labels / tags with the usual indications / price of the product that must not have been removed from the product). The products must be accompanied by the relevant documents of their purchase and delivery (eg DA, invoice, receipt, bill of lading, etc.).

If the product does not meet the above conditions, the Company may not accept it and therefore refuse the replacement and the product will be returned to the wholesale user at his own expense.

In any case, any damage to the product when the product is returned to the Website or the store, is the sole responsibility of the wholesale user.

The Website advises wholesale users to carefully check at the time of delivery of their order the condition of the products sold and the integrity of their packaging and label, in order to identify any obvious defects.

In case of return of the products and if their defectiveness is proven, the Company will be obliged to replace these products within 30 days from the date of return of the said products.


Cases and conditions of Return


A. Returns due to wrong delivery.

In all cases in which other than the ordered products are delivered to us with proven fault, by type or quantity, then we send you the right product and bear any cost of transporting old and new product.



B. Returns of defective products.

In case it is found that the product has a manufacturing defect, the following applies:

The return of the product to be replaced must be done together with all the documents that accompanied the product (bill of lading, invoice, etc.)

After the return of the product, the defect reported by the customer is checked and then communication with him regarding the results of the check.

If the defect is not found to be due to misuse, the product is repaired or replaced. In case of replacement, the product will be replaced with a new one if available or other of the same technical characteristics after consultation with the customer. In no case will the money be returned to the customer but the product will be replaced.

In case of return of the defective product via Courier, the customer is charged with the shipping costs to our company and with the shipping costs of the replaced or repaired product.


C. Return of non-defective products - Right of unjustified withdrawal by the customer.

The customer has the right to withdraw from the purchase / sale contract for the products purchased from our online store, without having to tell us the reason why he wishes to return them, within seven (7) calendar days from the date who will receive the products. The deadline of seven (7) calendar days for the exercise of the right of withdrawal, starts from the next day of the shipment of the products.

The withdrawal statement is exercised in writing or electronically by sending an email (email) to [email protected] or by filling out the contact form that you will find on our website.

Our Company will send a confirmation that it has received the withdrawal statement as soon as it comes into its possession.

From the day you declare your desire to withdraw, you are obliged to return to us the products you bought from our store within 7 calendar days.

The cost of sending / returning the products to our company is borne by the customer. Similarly, depending on the type and packaging of the returned product, the customer may be charged with the cost of relocating and employing potential of the returned product which may correspond to up to 20% of the listed value of the returned product.




In order for the return to be accepted, the returned product must not have been used, must be in excellent condition (as new) as just before its sale, in its complete original packaging (box, nylon, foam, which will not be must have tears or damage / alterations) and with all the contents of the original packaging (instructions, use forms, etc.) as well as the sales document - invoice. Products that are sealed must be returned sealed.


Product Replacement

Our Company is obliged to replace your product with a similar or equal value product within thirty (30) calendar days from the date of receipt of the returned products.

Under no circumstances will shipping or return costs be reimbursed to the customer.

The right of withdrawal concerns new products and not defective ones which are covered by their respective warranties and the terms of return of defective products.

The customer is responsible for compensating the company if he made use other than that necessary to determine the nature, characteristics and operation of the goods. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and without use the good / product. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. The company has the right to agree with the customer its compensation even with mutual set-off.

In case the products are returned damaged, used, without the security tape or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or a partial set-off of this claim against the customer.

Article 10. Payment Methods and Product Prices

The Website, to serve the wholesale users, enables them to pay for their order in any of the following ways:

A. By debiting their credit or debit card VISA, MASTERCARD

The credit of the user's credit card is made by sending his order on the date of completion and submission of the order form.

WE INFORM YOU THAT FOR ON-LINE PAYMENTS WITH CREDIT AND DEBIT CARD, THE WEBSITE COOPERATES WITH THE BANK ___________.

YOUR CREDIT CARD DETAILS ARE NOT NOTIFIED TO US BECAUSE OUR AUTOMATIC TRANSACTIONS ARE CARRIED OUT THROUGH THE BANKING SYSTEM AT THE BANK.

THERE AND ONLY THERE ARE YOUR CARD DETAILS REGISTERED.

THIS ENSURES YOU ABSOLUTE SECURITY IN YOUR TRANSACTIONS WHEN YOU BUY WITH A CREDIT CARD FROM OUR WEBSITE.

B. By deposit in a Bank Account. In this case the wholesale user must send by email to [email protected] the copy of the bank deposit order to execute the order of the products.

The price of each wholesale product is listed in the relevant catalogs next to each product. Wholesale prices do not include VAT.

The prices of the Website do not necessarily represent the retail or wholesale prices of the stores of the company "AFOI GIANNOPOULOI SA", based in Thessaloniki, Ermou street, no. 9 T.K. 54625 with Α.Φ.Μ. 095041077 and competent the Tax Office. FAE THESSALONIKI.

The Company / Website reserves the right to adjust prices without notice.

Article 11. Delivery and Receipt of Products

The delivery of the products of the wholesale user order is done:

A. Through the cooperating transport company - courier that the customer will choose in the order form taking into account the relevant comments of the wholesale user on the method of delivery. The shipping cost charge is automatically calculated depending on the volume of the submitted order and is included in the final total to be paid in order to start the processing of the order.

In this case, the Website / Company is not responsible in cases of delay and / or inability to deliver due to third party intermediaries, carriers, etc. and / or due to force majeure or luck. The cost and risk of transporting the product is borne entirely by the wholesale user after delivery by the Company to the transport company. However, if for reasons of force majeure (eg bad weather, strikes, etc.) or insurmountable obstacle it is not possible to deliver the products immediately to the shipping company specified by the wholesale user, the wholesale user is informed via e-mail, in order to state whether he still wishes, under the new circumstances, the completion of his order.


B. The User can define his own way of sending and receiving the goods from the company, using a transport company other than the provided options of the Website, after first contacting the company in writing, by sending a relevant email to [email protected]

The products can be sent to the wholesale user anywhere within the Greek Territory, provided there is no specific reason for weakness. In this case the products will be sent to the place indicated by the wholesale user when registering his online order, through the Hellenic Post or through a private transport company. The cost is borne by the wholesale user. Ownership of the product is transferred to the wholesale user after full payment, while the risk is transferred upon delivery for shipment.

The wholesale user cannot refuse the shipment of the products as soon as the Website confirms the availability and the wholesale user pays for the order. Delivery time depends on the place of delivery and the availability of the products.

Deliveries are made Monday to Friday after consultation and communication with the Company or the Website.

Article 12. Applicable Law and Other Terms

The order forms specify any specific terms and agreements that govern in addition to the terms and agreements of this contract (Distance Selling Contract - Wholesale), and the General Terms of Use, the purchase of each specific product.

The Website reserves the right to reserve and / or refuse to execute orders if it informs the interested user / visitor the reasons for the relevant reservation and / or refusal.

The Website reserves the right to unilaterally modify the content of all terms without notice. For this reason, the visitor / user of the Website must visit them frequently to be informed about it. These terms, the General Terms of Use as well as any modification, change or alteration are governed by and supplemented by Greek law, European Union law and the relevant international treaties governing matters relating to e-commerce. For all transactions with the Website, the Y.A. Z1-496 / 2000 for distance sales. For this reason the Website must inform users about a) the essential characteristics of the goods offered, b) the price, c) the quantity and the shipping costs, d)) the method of payment, e) the method of delivery and execution , (f) the period of validity of the offer or price; and (g) the right of withdrawal. Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from the present, without in any way affecting the validity of the other terms. The visit / use of www.giannopoulos.shop presupposes the unconditional acceptance of the above terms.

No modification of these terms will be considered and will not form part of these agreements unless it has been formulated in writing and incorporated into them. Competent courts for the resolution of any disputes arising from the visit / use of the pages of the Website become the courts of Thessaloniki.

For any communication to the Website please send an email to [email protected]

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